Refund policy

RETURN AND REFUND POLICY

Because our products are made to order, all sales are final unless an item arrives damaged, defective, misprinted, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us at richandundefeated@gmail.com within 7 days of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs or video showing the issue

Approved claims may be resolved through a replacement or refund at our discretion.

SIZE AND COLOR SELECTION

Customers are responsible for reviewing the product description and size guide before ordering. We do not accept returns or exchanges for incorrect size or color selections, changes of mind, or normal variations caused by garment-washing processes.

UNAUTHORIZED RETURNS

Do not return an item without contacting us and receiving approval. Unauthorized returns may not be accepted.

CANCELLATIONS

Orders enter production quickly. Cancellation requests must be submitted immediately and are only eligible if production has not started. Once production begins, an order cannot be canceled or changed.

REFUNDS

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

LOST PACKAGES

If tracking indicates that a package may be lost, contact us within 7 days after the estimated delivery date so we can investigate.

This policy does not limit any rights provided by applicable consumer-protection laws.